“The team at Walker and Campbell have provided an outstanding service to the community over many years. My patients speak highly of their dedication, integrity and excellent customer service. Not only are they able to provide eye test and spectacle dispensing, they are also able to undertake the most comprehensive eye examinations with the latest technology. The optometrists and staff are very experienced and skilled and give real continuity of care. These attributes make them on of the rare practices who we trust to both share the care of our patients and look after them when they are discharged from the hospital eye clinics.”
Sundeep Kheterpal MA FRCS MRCOphth
Consultant Ophthalmic Surgeon
“Tracy was absolutely amazing. She took the time to listen to my concerns, discuss my general health, and then thoroughly examine my eyes. The examination was the most comprehensive I’ve ever had, and she explained her findings very clearly – laying out the treatment options. She was patient, listened to all of my concerns and answered all of my questions. Honestly, this has been the best optical examination and experience I’ve had. The other staff were lovely also, and were happy to chat while I waited for my appointment. An absolutely first-class experience.” May 2025
“I cannot praise Walker & Campbell enough. Starting with my optometrist Marnie, she now sees the whole family, the dispensing opticians, especially Natasha, who always knows which glasses suit me the best, and Anne, they are all so helpful and friendly and not forgetting the assistants particularly Sharon. The whole team of staff are amazing. I’ve been going many years, too many to count and I would never go anywhere else.” May 2025
“Your staff were exemplary, nothing was to much trouble.” May 2025
“All the staff were very friendly and professional. You were put at ease from the moment you arrived. My appointments went without a hitch. During my initial examination I was kept informed of what was being done and everything was explained clearly. The reception team were friendly and helpful. I was given help with choosing new glasses and advice about various lens options to meet my needs. Would recommend Walker and Campbell. All the staff were very good.” April 2025
“Everyone I saw took the utmost time and care with all they did, from the eye tests to the choosing and fitting of my new glasses. Everything was explained clearly, and I had every confidence in the whole experience. I’m delighted with my new glasses, thanks to Walker and Campbell.” April 2025
“Very professional staff – have lots of time for you and go above and beyond for their customers. Highly recommend.” March 2025
“Every one of the ladies I have seen have been very proficient, and caring, and I cannot fault them. I would like to thank Lisa for referring me to Mr Kheterpal for an urgent cataract operation, and advice for my dry eyes.” March 2025
“Lovely staff, warm welcome and professional approach. Very informative & excellent information & advice. I have no idea how you could get a better service.” March 2025
“Very pleasant, efficient staff, making you feel a valued customer. First class service. Comfortable surroundings.” February 2025
“The staff were exceptionally helpful and professional in their work. They made sure that everything was 110% perfect. Would not hesitate to visit again.” February 2025
“The quality and professionalism of the optometrist and opticians is something I have never found anywhere else. This is why I come back even when I moved out of Burnham. Nothing is too much trouble for any of the staff. Tracy goes above and beyond to help her patients and this is gratefully received and appreciated. The reception staff are always friendly and welcoming and that makes hugely appreciated. The service at Walker and Campbell is all round amazing and that’s why I keep coming back and do not switch to another optometrist closer to my home. Thank you, all of you are wonderful and appreciated by your customers.” February 2025
“A pleasant visit as always. The ladies, whether at reception, eye testing or fitting are so helpful and professional. In fact, when choosing my frames that took quite a while, they were extremely helpful and very patient, and I’m very pleased with my choice, thank you.” January 2025
“A warm welcome from friendly, helpful staff. Efficient and professional eye examination with retinal eye scans. All results were explained clearly. My current glasses were checked over to make sure they were all in order and slight adjustments were made to their fit at my request. All in all, a pleasant experience.” January 2025
“Customer Service was excellent. I was able to collect my glasses within an hour of being notified by text – thanks to the flexibility of the fitter. She juggled her lunchtime to fit me in. Much appreciated.” December 2024
“Excellent experience, friendly, very knowledgeable and they give you a comprehensive yet clear explanation into your eyes and the health of them. There is no hard selling or making you feel pressured into buying things you can’t afford or don’t need. What is best for you within your means seems to be the goal of the staff. Probably the best experience I’ve had at an optician’s.” November 2024
“I love going to this optician’s. All the staff are experienced and always so helpful. Amazing selection of glasses and Nicky, especially, is so patient when I order and collect my glasses! Highly recommend Walker & Campbell for great service, friendly staff, great selection of glasses, and an all round brilliant experience from that very first moment when you walk through the door.” August 2024
“Ok, wow, where do I begin? Today was my first visit to Walker & Campbell. First, let me talk about the premises – the place was immaculate. Clean, organised and welcoming. All staff were professional and friendly. I was greeted when I walked in, and then everything was explained to me in detail. Very informative and the price plan is truely a no brainer. Now, on to the subject I really want to explain about – the eye examination. Let’s just say I’ve been having eye tests for around 25 years now, but today’s exam by far was something I had never experienced before. What an experience, Tracy I could not thank you enough, so thorough, so informative, so patient. No rushing around like high street opticians, this place Truely valued me and my eyes. Technology in this place is truly amazing. I’ve never seen the inside and the back of my eye in so much detail and then have it all explained to me. Even after the eye test itself, Tracy carried out more tests that I’d never had before…. The lady who helped me pick my frames was so patient and helpful. She answered all my questions regarding the glasses and contact lenses. What an experience and what a lovely group of professional staff.” June 2024
“We were recommended to come here by a friend who is an optometrist. We have a family package, so bring our children here too. We have received excellent service every time, but this time I write to thank them for going above and beyond- my daughter (aged 5) is having chemotherapy. The staff all wore masks in preparation for her appointment, clinicians and receptionists alike. Such kind, caring professional people. I cannot thank them enough, it made me feel that my daughter’s health was taken seriously, and we felt so comfortable being there knowing extra precautions were taken for her. Outstanding.” May 2024